How do we collect your data

When you engage with us as an audience member or as a performer, we collect your information. This could be when you purchase a ticket.Interactions may occur online, in person or over the phone.

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We collect data in the following ways:

1. When you interact with us in person to:

• Purchase tickets

• Attend a show or event

• Sign up to a Creative Engagement project

2. When you email us with any information relevant to your booking including:

• Access requirements

• Dietary requirements

• Give feedback

3. When you visit our website:

• Through your IP address given to us by your browser

• Through cookies – see our cookies policy.

4. When you purchase tickets to our shows via a third party

5. Via Social Media

We may collect some personal data (name, address, phone number, booking details) when you give us booking details for customer support through social media.

We also collect and track anonymised data on our social media audiences to better understand the ‘groups’ of people who engage with us online. We use this to ensure we engage with audiences and groups of people who are new to us.

6. Via publicly available information:

• Google Companies House

• Information published in articles / newspapers

7. Via filming and photography in our public spaces

We will always declare when filming or taking photographs and give individuals the option to not be captured.

We may also collect any of this information from a person working on your behalf with your consent such as a personal assistant.

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What types of data we collect and from where:

• Access requirements

• Age range 

• Bank details for direct debit instructions

• Billing address

• Contact preferences

• Delivery address

• Email address

• Payment card details – we do not save these details and only retain the last four digits of your card number in our ticketing database

• Phone number

• Prefix and full name

This is not an exhaustive list and we may retain different types of information for different individuals based on the service we are providing. For information on how long we retain your data for, refer to the ‘how we protect data’ section of this policy.

We also keep a record of your interactions with us in our ticketing database, such as what shows you have purchased tickets to, any projects you may have participated in or supported and whether you have received, opened or clicked through any emails we may have sent.

We also may collect an automatically populated IP address when you use our website or email service. This public IP address is a unique number which allows a computer, group of computers or other internet connected device to browse the internet. The log file records the time and date of your visit, the pages that were requested, the referring website (if provided) and your internet browser version. This information is collected to help diagnose and manage the website, to audit the geographical make-up of users, and to establish how they have arrived at the website.

We do use cookies which retain information about your online behaviour, preferences and settings. For more information, please refer to our cookies policy.

 

Social Media

Depending on your settings or the privacy policies for social media services like Facebook, Instagram or X, you may give us permission to access information from those accounts or services, such as your behaviour on these services and across our site. Most of this behaviour is anonymised. For more information on how to control your privacy settings for these services, go to the following links:

• Facebook – Privacy Policy

• Instagram – Privacy Policy

• LinkedIn – Privacy Policy

• Twitter – Privacy Policy

• Vimeo – Privacy Policy

• YouTube – Privacy Policy

• TikTok – Privacy Policy

We only collect information that’s necessary to carry out our business objectives. The more ways you engage with us, the more data we will require to provide the necessary services required. There are occasions where you can choose to not provide us with the information we require, but this will then impact the service we are able to provide.

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Why do we collect your personal information and how do we use it

We primarily use your information to provide services that you’ve requested. We also use your information to help understand our audiences needs, and to keep you informed about what’s happening at Bakwaas Comedy Club. We will only contact you electronically with non-contractually related information when we have your consent to do so.

 

We collect your information

To carry out our business and to provide a service or carry out a contract with you:

• To fulfil ticket requests

• To invite you to events as per your membership or sponsorship

• Process payments. Please note that we do not store any credit card or other payment information once the transaction has been completed

• Provide the best possible customer services and to help us with internal administration

• Contact you with important information relating to your booking or purchase, such as confirming your order, reminding you of an upcoming performance you’ve booked for or letting you know about changes or building works that may affect your visit

Where we have your consent to:

• Send you updates via email about what’s on, ticket or membership offers, and news

• Email you about a specific topic such as specific productions and events

• Engagement work or opportunities to support our work

• Record access requirements to ensure you have an enjoyable experience visiting us

• Take pictures of you as a participant on a project

• Advertise via digital advertising platforms about what’s on, offers and news

• Share your details with other arts organisations who have co-produced work you may have seen at or in collaboration with Bakwaas Comedy Club. These organisations should contact you to let you know how they collected your data and to check that you’re happy to hear from them. You will always be able to opt out of their communications by contacting them directly.

Where we have a legal obligation to:

• Use CCTV recording in and around venue premises for monitoring / security purposes

• Detect and reduce fraud and credit risk

Where we have legitimate interest to:

• Learn about your interests and preferences so that we can contact you with information that is relevant to you

• Help us target our marketing communications / adverts so they’re more relevant to you

• Send relevant invitations to events, press nights or other show opportunities via email or phone if we believe this would be of interest

• Use your pseudonymised details to show you advertising on such Social Media platforms as Facebook and Instagram or via other third-party advertising that may appear on other websites you use. The information shared with these platforms is pseudonymised to protect your personal data

• Classify our audience into groups or segments, using booking and publicly available information. These segments help us to understand our audience better and ensure we’re sending relevant messages to each group. We may use third party processors to help achieve this. 

• Measure and understand how our audiences respond to a variety of marketing activity so we can ensure our activity is well targeted, relevant and effective

• Analyse and continually improve the services we offer including our artistic output, our website and our other products

• Ensure we are maximising our ticket sales wherever possible

• Film and photograph the spaces in our building. 

• Help us run the test version of our website and CRM system that we use internally to pilot new features and ensure the smooth running of our customer services

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Who do we share your information with

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Bakwaas Comedy Club will never share, sell, rent or trade your personal information to any third parties for marketing purposes without your prior consent.

We will ask for your consent to share personal information with organisations we have co-produced work with that you may have seen in our theatre or at another venue. These requests will be specific to the individual organisation so that your consent decision is informed.

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Below are examples of the data we may share and who we may share it with:

• Name on card, credit card number, billing address, CVV, amount of transaction and order number with Opayo, WorldPay, American Express and Lloyds Cardnet to process credit card transactions

• Name on bank account, bank account number, sort code, amount of direct debit, frequency and customer number with Encore in order to process direct debit transactions

• Order details, which may include your name and address, with external ticketing providers where we are selling tickets to shows that will be fulfilled by the third party

• Third party advertisers (such as Facebook or Google) to help us identify customers like our audience or to serve adverts they deem relevant to you on third party websites. The information shared with these advertisers is pseudonymised to protect your personal data

• When requested by the police or a regulatory or government authority investigating illegal activities

Bakwaas Comedy Club is not responsible for the privacy notices and practices of other websites even if accessed using links from www.bakwaascomedyclub.com and recommends that you check the policy of each website you visit and contact its owner or the Data team if you have any concerns or questions.

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Despite all our precautions, no data transmission over the internet is 100% secure. So, we cannot guarantee the security of any information which you disclose to us and so wish to draw your attention to the fact that you do so at your own risk.

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Your Rights

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You can request full details of personal information we hold about you under the Data Protection Act 1998, or after 25 May 2018, The General Data Protection Regulation, by contacting the Data Team. Please send a description of the information you would like to see, together with proof of your identity to bakwaascomedyclub@gmail.com.

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At any time you have the right to ask us to amend or to stop how it uses your personal information including for marketing purposes. You can do this by phoning, emailing or writing using our contact details below.

You have the right to get information held about you by us corrected. If you have any concern about the accuracy of your personal data, please let us know using the below contact details.

If you would like us to remove the personal information we hold about you, please contact us using below contact details/form.

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Bakwaas Comedy club uses third party platforms to host and manitain data.  Please check their Privacy Policy and Terms of Use for more information.

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